FAQ:
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Q.:Can i get the mananger account for mananger my all client device?
A.:of course ,and you have the authority that register the account for your client
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Q.:How many does one account?
 A.:no limit the quaility for one account
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Q.:Support the mobile appliction program ?
A.:It support IOS &Android APK software
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Q.: When i use it , it shows startup fail.
A.:Please check the battery and see if it is fully charged or correctly installed.
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Q.: Why it can’t power on ?
A.:pls check the battery have not power or low power,so pls recharger battery about 8-10 hours
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Q.:What should i do when it shows hang up fail?
A.In existence of an authorized number, an unauthorized number dials up the unit.Please initialize the unit and re-set up
the authorized numbers.
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Q.: Why it has No GSM Signal?
A.:Please make sure SIM Card is GSM Net and installed correctly; also call display should be on; but no call transfer and PIN code off.
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Q.:Why it can not successed call the device and the device can not know sim card?
A.:pls reinstall sim card again or change other sim card (note:the sim card have to support 2G GSM network)
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Q.:Why it can not reply tracking position after call the device?
A.:pls check the device sim card should open call id function and have enough remain money .
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Q.:Why it can not reply command?
A.:pls check you send format,the end of command can not has any invisibility symbol,for example space key,enter keyÂ
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Q.:Why it can not get the gps signal/can not tracking / can not use gps ?
A.:pls take the device to outdoor or change a place.and also the front of device towards sky. Beause indoor has no gps signalÂ
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Q.: How many numbers can be authorized?
A.:There are only 5 cell phone numbers able to be authorized, be sure to set the authorization phone number before use.
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Q.:Why when i sent SMS begin123456, it has no reply ?
A.: Please check if you have set up the authorized number,If there is no authorized number, when any number dials up the unit, it will report a Geo-info; If there is already an authorized number, then it will not respond when an unauthorized number calls it up.So if you set authorized number,please use this number to send begin123456,if still no reply , please send reset123456 to re-set up it.
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